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Returns & Exchanges


Last updated April 01, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.


All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
We do not provide returns for any fabrics or customised items.


To return an item, please email customer service at [email protected] with your original invoice number. After receiving instuction from our customer service team, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
TACC Store
Attn: Returns
P.O. Box 3115
James Gichuru Road, Lavington
Nairobi, 00200
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note: Discounted or Sale items are FINAL SALE and cannot be returned.


If you have any questions concerning our return policy, please contact us at:
+254 716 897 222